Terms & Conditions

  1. This website is a shop window and an invitation to trade. No contract shall be deemed to have been made until we have sent to you, in durable form, our " acceptance of order " document. This will follow shortly after the " order acknowledgement " email you will get after placing your order. Time shall not be of the essence of any contract we make with you.

  2. Orders are normally dispatched within 3 days but usually next day. small orders are sent with a national carrier "next day" service, Larger orders are sent on a pallet system either next day or 2 day service (we will advise). The carriage cost shown is for UK mainland only and excludes islands, highlands and Northern Ireland. If your order hasn't arrived 3 days after placing it contact us immediately. 

  3. You must ensure that there will be someone at the delivery address during normal business hours for pallet deliveries. You will be charged for re-delivery. For parcel deliveries a card will be left advising you of an attempted delivery and you should contact the courier or us to arrange re-delivery. Do not leave order comments such as; "If out leave in shed/porch/garage"  The delivery must be signed for.

  4. Unloading is your responsibility. Our carriers always try to be helpful and we send tail lift vehicles when required but getting the goods from kerbside into your premises is your responsibility. You must inform us if the access to your address is difficult for large vehicles so that we can advise our carriers.

  5. In addition to the Sale of Goods Act you have certain rights under the Distance Selling Act. (This does not apply to business supplies). This includes the right to cancel at any time prior to receipt without penalty to you.  After delivery you may also return the goods within 7 days, at your cost, for a full and prompt refund.

  6. notice of cancellation should be made as soon as possible by durable means (fax, letter, email)

  7. Every care is taken to ensure the accuracy of details and prices on this site. Some of the materials on this site are governed by the commodity markets and the DSR act allows for these fluctuations. But prices shown on this site will be honoured as far as possible, Errors and Omissions excepted.
  8. You must ensure you have the competence to use the materials from this site. You must keep these materials out of the reach of children. Where they are to be used with children you must ensure there is appropriate supervision.

  9. All prices shown  EXCLUDE VAT  which will be added at the check out.
  10. Where the price is shown like this:- £0.00,  the product either has a drop down menu for the choice of pack size etc. OR you will be advised of the price before the order is processed.

  11. Your delivery may be shipped in several parcels, DO NOT SIGN for parcels that have not arrived. Claims cannot be made for goods lost in transit if you (or your agent) have signed for them.

see also our Privacy Policy


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